If you ever experience any issues, you can reach out to our tech support team by sending us a diagnostic file. This will allow you to send a detailed message along with an activity log file to inform our support team which environment (operating system) you are using WiseTime in, your WiseTime version, and log file. This helps our technical support have all the information they need to quickly and effectively assist you.
To do this, go to your WiseTime Desktop App, click the ellipsis (…), and select ‘Contact Support’. A pop-up will appear where you can enter a detailed message about your issue, and select whether to include diagnostic information in your support request (highly recommended).
